TiGRE has just released its third policy brief entitled "How can regulatory agencies build and repair citizens’ trust?”.
This new policy brief discusses strategies that regulatory agencies can use to foster and repair citizens’ trust in their work. These strategies are based on the findings from focus groups conducted with citizens from six European countries, and a survey experiment with Danish citizens.
Check out this policy brief to learn more on (i) the key characteristics for the regulators to be perceived as trustworthy by citizens and (ii) the courses of action to be taken by regulators to restore citizens’ trust in case of negative media coverage of incident of regulatory failure.
You can download the policy brief by clicking here: enjoy reading!